Privacy Policy

Last updated: October 2025

In this Privacy Policy, “we”, “our”, or “us” means Metaverse Technology Limited (Hong Kong), the owner and operator of Chat Smith.
We are committed to protecting and respecting your privacy.

This Policy explains how we collect, use, store, and disclose your personal information when you use Chat Smith’s website, mobile apps, and related services (“Services”).
By using Chat Smith, you consent to this Privacy Policy and agree that we may update it from time to time by publishing changes on our website. We encourage you to check this page periodically.

Data Protection Legislation: We are committed to complying with the Data Protection Act 1998, and thereafter, unless and until the General Data Protection Regulation ((EU) 2016/679) (GDPR) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations, and secondary legislation, as amended from time to time, in the UK; and any successor legislation to the GDPR or the Data Protection Act 1998.

At Chat Smith, we do not misuse or sell your data. All information uploaded by our users is processed solely for the purpose of delivering our Services. No data collected is used in any other capacity beyond operating and improving our products and mobile applications.

We may collect the following types of personal information:

• Device Information: your device ID, device type, geo-location information and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.
• Service Details: details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries.
• Cloud Files: cloud files that users imported when using our products and mobile applications. We do not collect or store any information or contents from the user’s Google Drive account
  → We do not collect or store any information or content from your Google Drive account.
• Direct Information: any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information; information you provide to us through customer surveys; or any other personal information that may be required in order to facilitate your dealings with us.

We may collect your personal information when you:

• register on our website or app;
• communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
• interact with our sites, services, content and advertising;
• invest in our business or enquire as to a potential purchase in our business;
• apply for employment or contract engagement with us.

We may collect, use, and disclose personal information for the following purposes:

• to enable you to access and use our website, services and apps;
• to operate, protect, improve and optimise our website, services and app, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing; to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
• to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
• to consider your employment application.

We may also disclose your personal information to a trusted third party who also holds information about you. This third party may combine such information to develop anonymised consumer insights, helping us understand preferences and improve the products and services you receive.

When you choose to link or sign in using a third-party platform (such as Google or Apple), we may receive limited profile information such as your name, profile picture, and email address (“Third Party Platform Information”).
We use this information only where necessary to perform our contract with you, maintain your account and login, and provide the Services - including generating and delivering AI content outputs.

You may choose to sync your third-party email or calendar accounts (such as Gmail or Google Calendar) with the Services.
If you do, we will have access to your contacts and information from the email messages and calendar appointments in your email account, including the content of your emails (together, “Email Service Information”)

Notwithstanding anything else in this Policy:

• We only use and disclose Email Service Information to provide the Services or as required by law.
• We do not use or disclose Email Service Information to create, train, improve, or fine-tune AI models.
• When you sync your Google account, we handle your data strictly in accordance with the Google API Services User Data Policy, including its Limited Use Requirements.

Chat Smith integrates artificial intelligence (“AI”) technologies to deliver creative and productivity features.

To ensure transparency and data protection, we apply the following principles:

• AI features process user inputs (e.g., text prompts, uploaded images, or queries) only for delivering requested outputs within the Service.
• We apply data minimisation — using only the minimum information necessary.
• Input data may be temporarily processed and anonymised for quality assurance, debugging, or improving accuracy, but never to retrain models with identifiable personal data.
• We do not use personal data or connected Email Service Information for model training, fine-tuning, or third-party AI development.
• If new AI systems process personal data beyond service delivery, we will notify users and request explicit consent where required.
• Any automated decision-making is subject to human oversight, fairness, and transparency.

These safeguards align with global standards for responsible AI — transparency, user control, fairness, and accountability.

We may collect certain information about you when you access and use our website. While this browsing information does not personally identify you, we may record details such as the pages you visit, the time and date of your visit, and your device’s Internet Protocol (IP) address.

We use cookies and similar tracking technologies to help us operate our website, understand user behaviour, and improve your overall experience. Cookies are small data files stored on your computer, phone, or other device that allow us (or our service providers) to recognize you across different websites, sessions, and devices. Cookies may be used to remember your preferences, personalize content, and analyze traffic patterns.

Some cookies or data collected through cookies may qualify as personal information, depending on how they interact with other identifiers. We treat such data with the same level of care and protection as all other personal data.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may limit certain functionalities of our website

Our apps only accesses photos or media that you explicitly grant permission for, and solely for the purpose of performing specific app features (e.g., generating or editing content).
We do not collect, store, or retain any photos or related data beyond what is necessary to provide these features. All images are automatically deleted after content generation is complete.

At Chat Smith, we never misuse your data. All information uploaded or shared by users is processed strictly to deliver our Services. No data is shared, sold, or used for any purpose unrelated to our products or mobile applications.

We are fully committed to protecting and respecting your privacy. Your photos and data are used only with your explicit consent and only to generate the content you request.
By using our Service, you acknowledge and agree that we provide a secure platform for you to process and generate your own content.

You can request deletion of your data by:

• going to App Settings/Account → Delete Account, or
• selecting App Settings/Account → Contact Us, then writing a request for data deletion.

Once we receive and verify your request, your data will be permanently deleted from our systems, except as required for legal or security reasons.

If you have any questions about our privacy policy, you can contact us at [email protected]