Refund Policy

Last updated: March 2025

Disclaimer:
This Refund Policy applies only to payments made through the Chat Smith web app at https://chatsmith.io.

For payments made via Google Play Store, please refer to our Refund Policy for Android payment.

For payments made via Apple App Store, please refer to the Apple App Store, as we do not have permission to check the App Store payment and subscription. If you are experiencing any payment issues with the Apple App Store, kindly contact them directly.

• Cancel: https://support.apple.com/en-us/HT202039
• Refund: https://support.apple.com/en-us/HT204084

Chat Smith does not allow users to initiate refund requests directly through the platform.
All refund requests must be submitted through our Customer Support Team following the process below:

• Contact us via email at [email protected]
• The request must be submitted by the account holder who made the original purchase.
• Include proof of purchase (transaction ID, receipt, or payment confirmation).
• Our team will acknowledge your request within three (3) business days and review it promptly after receiving all required information.
• You will be notified of the refund decision by email.

To determine whether a refund request is valid, the following criteria must be met:

1. Account Holder Request: The refund request must be made by the account holder who made the original purchase.
2. Successful Transaction: The transaction must have a successful status in our payment system.
3. No Previous Refund: The payment must not have already been refunded.
4. Accepted Refund Period: The request must be made within the accepted refund period, as defined by the company’s refund policy (within 1 day of purchase).
5. Limit on Previous Refunds: The account must have no more than two successful refund requests.
6. Non-Use of Product: The user must not have used the product after purchase.
7. Incorrect Charges: The request must be due to a wrong amount charged, such as discrepancies in comparison with the current package or duplicate charges.
8. Refund to Original Payment Method: Refunds will only be issued to the original payment method used for the purchase.
9. No Violation of Terms: The user must not have violated any of the terms of service or the company’s refund policy.

If all these criteria are met, the refund request may be considered valid. Requests that do not meet these conditions will be denied.

1. Out of Timeframe:
   • Requests must be made within 24 hours of purchase. Our policy only allows for refund requests within 24 hours of the original purchase*.
   • Since your request was submitted after this period, we are unable to offer a refund at this time.
2. Renewal Payments:
   • All subscription renewal payments are final and non-refundable.
   • You are responsible for cancelling your subscription before the renewal date to avoid future charges.
3. Service Not Defective:
   • Refunds cannot be issued if the app or service functions correctly and no technical issues are found.
4. Fraudulent or Abusive Activity:
   • The refund request cannot be processed as it is suspected to be part of a pattern of fraudulent activity or abuse. The integrity of our services is taken seriously, and such matters are thoroughly reviewed.
5. Repeated Refunds:
   • The refund request cannot be processed if there is a history of multiple successful refund requests (more than two). As per our policy, users with such a history are not eligible for further refunds.
   • You can only refund once. If you buy it again (for the same package), you can't get a refund.
6. Transaction Not Found:
   • We cannot process refunds for transactions that do not appear in our payment dashboard.
   • Please verify your payment details, and contact us if you need further assistance.
7. Insufficient Information:
   • The refund request cannot be processed due to a lack of sufficient evidence to support it.
   • Please provide the necessary information (order transaction, account holder, receipt of purchase) when submitting a refund to us

• If your refund request is approved, your subscription will be immediately cancelled, and you will lose access to all Premium features.
• If your refund request is denied, to avoid being charged in the next billing cycle, you must manually cancel your subscription via the User Management page. Here’s how:

1. Log in to https://chatsmith.io with your subscription account.
2. Go to User Management → Manage Subscription → Cancel Subscription.

(*) Original Purchase: This refers to the initial payment made when a customer first subscribes to your service or product, marking the beginning of their subscription period. It specifically excludes all subsequent recurring renewal payments

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