Question 1

Cancel/stop a subscription and request a refund

Accepted Answer

Please help to proceed on the original purchase platform/device.  
Please note the following:  
Uninstalling the app will not cancel your subscription or stop any charges.  
For subscriptions: Both cancellation and refund requests are required.

Question 2

Accepted payment methods and how to add or change your cards

Accepted Answer

Please help to proceed on the original purchase platform/device.  
Please note the following:

All payments are obligatory through the Google Play Store (for Android devices) or the App Store (for iOS devices).  
For more details, please read the following articles to find out the accepted payment methods in your country:

Question 3

How to get VAT/tax invoice (receipt)

Accepted Answer

On iOS  
When you purchase the app, Apple will send you an invoice/receipt via your email. You can also access invoices for any past purchases made on the iOS or Mac App Store from Apple’s Report a Problem website.
Open the website and log in with the Apple ID used to make the purchase.  
The Report a Problem website allows you to:

Question 4

When will I be charged if I purchase a new subscription package?

Accepted Answer

The new package price will be charged immediately when you make the change. This starts your new payment cycle from the date of your package change.

Question 5

What happens to the payment I made for my previous package?

Accepted Answer

Unfortunately, we don't offer refunds for unused time on previous packages when you switch to a new one. The new package and its pricing take effect immediately upon change.

Question 6

Will my billing date change when I switch packages?

Accepted Answer

Yes, your billing date will reset to the day you switch packages. This new date will become your regular billing date for future payments.

Question 7

If I upgrade to a more expensive package, will I get credit for my unused time on the cheaper package?

Accepted Answer

We don't provide credit for unused time on previous packages. The new package price is charged in full, starting a fresh billing cycle.