Question 1

Change plans / Auto-renewal when already bought Lifetime

Accepted Answer

You may be wondering why you are being charged for a subscription renewal, even if you have purchased another plan or a Lifetime subscription. Or you might want to apply the remaining time of your current subscription towards another plan or Lifetime subscription.
  
  ---
  
  ### Beforehand, please consider the following points from our subscription policy:  
Subscription and Lifetime packages are separate and do not affect each other.  
Different subscription plans are also separate and do not affect each other.  
Subscriptions will be automatically renewed unless canceled at least 24 hours before their expiration time.  
  
  ---
  
  ### Here is our suggestion for your case:  
Cancel your current subscription to avoid auto-renewal (do this at least 24 hours before the due time).  
Request a refund for any unexpected charges (please do this immediately).  
Purchase or keep only the desired plan to avoid future confusion.  
  
  ---
  
  ### Read more:  
  Cancel/Stop a Subscription and Request a Refund

Question 2

FAQ about Subscriptions, Lifetime Plans, and Purchases

Accepted Answer

(1) What are the differences between subscriptions and Lifetime plans?  
  There are two types of purchases:  
Subscriptions (Weekly, Monthly, Yearly):  
Provide full access to Premium for a set time.  
Are automatically renewed after the due time unless canceled.  
Lifetime package:  
Provides full access to Premium forever.  
Requires a one-time payment and is not a subscription.  
  
  ---
  
  #### (2) Why are there similar subscription plans in the Subscriptions menu?  
The prices on the Manage Subscription screen are for testing purposes and may not apply to your specific case.  
Accurate prices are displayed in the app before you make a purchase (in-app purchase).  
The Lifetime plan is an in-app product, not a subscription. Therefore, it will not be displayed in the Manage Subscription menu.  
  
  ---
  
  #### (3) Where can I find my purchase?  
  If you have purchased a subscription or a Lifetime package, here’s where to check your details:  
  
  On iOS:  
For subscriptions:  
Go to Settings on your phone.  
Tap Apple ID > Subscriptions.  
For Lifetime package:  
Open the app.  
Go to Settings > Store.  
  
  On Android:  
For subscriptions:  
Open the Google Play app.  
Tap the profile icon > Payments & subscriptions > Subscriptions.  
For Lifetime package:  
Open the app.  
Go to Settings > Store.

Question 3

Find my username and password to login the app

Accepted Answer

We are offering create account by facebook, google and apple account. If you want to update or change any info, visit these providers to update/ change info and use these info to login the app, website for further usage.

Question 4

Still ads and being asked for buying when already purchased

Accepted Answer

FAQs: Troubleshooting Premium Access Issues  
  
  Many reasons could prevent the app from activating your Premium access after a long time or when you change devices. Kindly follow these steps (in order) to resolve the issue:  
  
  ---
Ensure you are signed in with the correct email:  
During all troubleshooting, make sure you sign in to the Google Play Store or App Store ONLY with the registered email (used to purchase the app). This will help the app recognize your Premium access.  
Check your Internet connection:  
Ensure that your Internet network is stable to smoothly connect to the Google or Apple systems.  
Reinstall the app:  
Uninstall the app, restart your phone, and install it again. Then, check if the issue is resolved.  
Clear the cache (for Android):  
If the issue persists on Android, try clearing the cache of the Google Play Store app:  
Open the Settings app on your device.  
Navigate to the App Menu.  
Choose Installed Apps and find the Google Play Store app.  
Move to the Storage Tab and select Clear Storage or Clear App Data.  
Restart your phone and open the app again.  
  
  ---
  
  Following these steps should resolve most issues related to Premium access. If the problem persists, please contact customer support for further assistance.

Question 5

I signed up for the free trial but I was charged immediately. Why?

Accepted Answer

FAQs: Free Trial and Premium Plans  
  
  #### Important Information About Free Trials  
Once you purchase any of the Premium plans in the app, you cannot use the free trial again.  
If you try to subscribe to the free trial again, you will be charged immediately.  
  
  #### Have You Subscribed to the Trial or Premium Plans Before?  
  If you're unsure about previous subscriptions or are confused about charges during the trial period, consider the following:  
Charging for the First Trial:  
Don’t worry! This transaction is just to authorize your card.  
The amount will be treated as a deposit for your purchase once you complete the trial period.  
If you cancel the trial on time, the amount will be refunded to you.  
Determining Whether It’s Your First or Second Trial:  
Simply check the purchase screen.  
First-time trial: Displays a starting date (e.g., "starting on a specific date").  
Second-time trial: Displays "starting today" and will be charged immediately.  
  
  ---
  
  ### Need a Refund?  
  If you're considering a refund, please refer to this guide for detailed instructions:  
  Cancel/Stop a Subscription and Request a Refund
  
  ---
  
  ### Related Article:  
  Still Seeing Ads or Being Asked to Purchase After Already Purchasing?

Question 6

Why was I charged twice for the app?

Accepted Answer

Accidental Double Purchase of Premium Upgrade  
  
  If you have accidentally purchased the Premium upgrade twice, please use the link below to request a refund:  
  Cancel/Stop a Subscription and Request a Refund  
  
  #### Important Information:  
Normally, it is impossible to purchase the same subscription twice using the same Apple ID for the same subscription option at the same time or before the expiration of the current subscription.  
If you have been charged twice for the same subscription, please provide the receipts of both transactions. Ensure the receipts include:  
App name  
Date of purchase  
Subscription plan  
  
  Once we receive and verify the receipts, we will process your refund request.  
  
  ---
  
  ### Contact Us:  
  For further assistance, please reach out to us via email:  
  Email Support

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