FAQs

Still ads and being asked for buying when already purchased

FAQs: Troubleshooting Premium Access Issues

Many reasons could prevent the app from activating your Premium access after a long time or when you change devices. Kindly follow these steps (in order) to resolve the issue:

  1. Ensure you are signed in with the correct email:

    • During all troubleshooting, make sure you sign in to the Google Play Store or App Store ONLY with the registered email (used to purchase the app). This will help the app recognize your Premium access.

  2. Check your Internet connection:

    • Ensure that your Internet network is stable to smoothly connect to the Google or Apple systems.

  3. Reinstall the app:

    • Uninstall the app, restart your phone, and install it again. Then, check if the issue is resolved.

  4. Clear the cache (for Android):

    • If the issue persists on Android, try clearing the cache of the Google Play Store app:
      • Open the Settings app on your device.
      • Navigate to the App Menu.
      • Choose Installed Apps and find the Google Play Store app.
      • Move to the Storage Tab and select Clear Storage or Clear App Data.
      • Restart your phone and open the app again.

Following these steps should resolve most issues related to Premium access. If the problem persists, please contact customer support for further assistance.